Overall, i was impressed with this hotel. it is slighlty more modern and up to date than most premier inns (it was formerly a tulip hotel)that i have stayed at. the only dissapointment was the meal in the restaurant. this was down to the fact that the bruschetta bread i ordered was rock hard and tasted stale. main course wasn't bad but you could tell it was a mass produced meal. i would stay here again but eat elsewhere.
Clean and modern bedrooms( Note : 18/20 - le 21/03/2008 - Activehotels )

Spacious accommodation... ( Note : 16/20 - le 30/04/2008 - Activehotels )

Excellent location - close to the quayside with easy access to newcastle. the staff were very friendly and helpful.
We were in part of the hotel that had not been renovated so the decoration was tired and the bathroom suite needed replacing. however, our daughter who stayed at the hotel for a night had a renovated room that was very pleasant.... ( Note : 16/20 - le 30/04/2008 - Activehotels )

I found the staff were very friendly.
I thought the room was dirty and wasnt very clean. as a chambermaid i know all duties in housekeeping and the importance of the room being clean for a guest arriving.... ( Note : 12/20 - le 01/05/2008 - Activehotels )

Staff excellent, especially restaurant and concierge - very helpful and friendly.
Rooms bright, reception area large, airy and friendly
Quite dusty in places (i.e. pictures, light switches etc.)... ( Note : 19/20 - le 12/12/2007 - Activehotels )

Nothing its was untidy poorley kept the breakfast was horrible i also witnessed the waiter puting clean cutlery on a table the had just been used and didnt even wipe it over
The smell the state of the rooms the scruffy staff smoking outside with the door open letting all the smoke blow in. the hair dryer did not work in the room the beds were dirty and so was the bed linen... ( Note : 5/20 - le 23/01/2008 - Activehotels )

Great view... ( Note : 18/20 - le 21/06/2007 - Activehotels )