La situation, la gentillesse du personnel
Il manque un foehn à la salle de bain, une table avec chaise pour écrire... ( Note : 19/20 - le 19/10/2006 - Bookings )

My stay at the serrano palace was an enjoyable one. however, i did not rate it as a 5 star hotel but perhaps a good 4 star. i was staying on a bed and breakfast basis and although the breakfast was fine, the self-service arrangement was not well defined and this resulted in a slightly chaotic atmosphere.... ( Note : 17/20 - le 11/07/2007 - Venere )

Me and my sister have really had a great holiday, thanks to you. i really must say, that when we booked the property, we really did not think that it could be so great. the room was so nice and spacious, the balkony, the view right on the swimming pool and the sea. also the food was excellent - such a huge variaty of meats, salads, vegetables. the only thing we were not too pleased about was, that as we arrived, it was not explained properly to us why our passports have to be taken away for... ( Note : 18/20 - le 18/08/2005 - Venere )

Buen hotel, lo unico malo es que hay muchos alemanes!! y a veces el personal no habla espaniol! increible. por lo demas excelente.... ( Note : 19/20 - le 02/09/2007 - Venere )